Engage Enterprise

Create bespoke customer experience for your global business.  

Your rules, our platform.

Engage Enterprise Features


Web Widget  

 Call from Web Widget

 Chat from Web Widget

 Call Forward to Web Browser

 Call Forward to Phone


Call  

Browser-to-Browser Call 

 Inbound & Outbound Calls 1

 Virtual Number*

 Dial Pad

Video Call**

 Conference Call**

 Screen Sharing**


Chat   

Instant Messaging

 SMS

Customer Chat Widget

Chat History

 Smart Messaging

Group Chat**



Omnichannel Capabilities   

 Facebook**

 WhatsApp**

 WeChat**


Call Management   

 Dynamic Phonebook

 Intelligent Routing

Call Queue


Insights   

Visitor Profile

Real-time Reporting and Analytics

 Call Metrics


Productivity Management   

Contact Management

 Staff Management

 OneDashboard Management

 


Third-Party System Integration   

 Online Charging System (OCS)

 Bring Your Own Carrier (BYOC)

 Mobile SDK

 Customer Relationship Management

(CRM) System**

 Ticketing System**


Branding and Personalisation   

Branded Video Ads

 Customised Widget Icons


Mobile App Compatibility   

 iOS

 Android


maaiiConnect Guarantee  

 M800's proprietary globally distributed

infrastructure

 Carrier-grade 99.95% SLA

 Data protection and encryption compliance

 24/7 email and chat support (English and Chinese)

1 Additional charges may apply
* Only applicable to the following territories: Australia, China, Singapore, UK, and USA
** Coming soon

Engage Enterprise Ecosystem

Join Engage Enterprise

Your rules, our platform.