Engage Pro

Combine the best of web and telecom capabilities to deliver an unrivalled experience.

Enhance your customer’s experience with a full-fledged business communication suite.

Engage Pro Features


Web Widget

 Call from Web Widget

 Chat from Web Widget

 Call Forward to Web Browser

 Call Forward to Phone


Call

Browser-to-Browser Call

 Inbound & Outbound Calls 1

 Virtual Number *

 Dial Pad

Video Call**

Conference Call**

 Screen Sharing**


Chat

Instant Messaging

 SMS

Customer Chat Widget

Chat History

 Smart Messaging

Group Chat** 



Omnichannel Capabilities

 


Call Management   

 Dynamic Phonebook

 Intelligent Routing

Call Queue


Call Management   

 Visitor Profile

 Real-time Reporting and Analytics

  

Call Metrics


Productivity Management   

Contact Management

 Staff Management

 OneDashboard Management


Branding and Personalisation   

Branded Video Ads

 Customised Widget Icons

 


Mobile App Compatibility   

 iOS

 Android


maaiiConnect Guarantee 

 M800's proprietary globally distributed infrastructure

 Carrier-grade 99.95% SLA

 Data protection and encryption compliance

 24/7 email and chat support (English and Chinese)

1 Additional charges may apply

* Only applicable to the following territories: Australia, China, Singapore, UK, and USA
** Coming soon
 

Engage Pro Ecosystem

Join Engage Pro

Enhance your customer’s experience with a full-fledged business communication suite.